Grove Collaborative Reviews
reviewers recommend
Grove Collaborative
Grove Collaborative, known for its plant care supplies and gardening tools, is rated 2.5 out of 5. The rating reflects how plant enthusiasts and home gardeners view their experience with Grove Collaborative. Reviews of Grove Collaborative are verified before publication.
How would you rate Grove Collaborative?
45 Reviews on Grove Collaborative
by Tyrone Robertson
Sep 16, 2022
Environmental friendly Great products.
I THINK THIS COMPANY IS ON THE RIGHT TRACK FOR ENVIRONMENTALLY SAFE CLEAN PRODUCTS. I ORDER DR. BRONNERS LIQUID, BORAX, RECYCLED PLASTIC TRASH BAGS AND MANY MORE ITEMS. I AM VERY SATISFIED WITH ALL OF THE PRODUCTS I ORDERED.
by Carter634
Aug 28, 2022
They sell amazing sustainable products
They sell amazing sustainable products, and their customer service is phenomenal. It is amazing to be able to shop sustainable cleaning products so easily.
by Ethel Snyder
Aug 27, 2022
Worse mistake i ever made
I canceled my membership ship a year ago because they were picking randoms items & charging my card for it. They told me I wouldn't be able to make another account after deleting I said okay cool. Here we are a year later & my card is being charged AGAIN for items I didn't purchase. I am absolutely pissed especially considering the fact that I canceled my membership!
They send orders that I never requested!
I ordered a few products and they automatically sent me "gift" items to try out more of their products. Now about two weeks later I get an email that they are sending me another order. I did NOT order anything more from this company. They will not provide a phone number to contact them either. I will be reporting them to my credit card as a fraudulent company with unethical business practices. I thought it was weird that they automatically load up your shopping cart with stuff you don't want, but I never suspected they would actually send me stuff I never ordered!! I was only on their website once.
Added products on the order form
The company add products we purchased before on the order form and we have to delete a bunch of items to order what we just need. Not sure if the intention is to be helpful but the pre-deletion order is somewhere like $180 and what we end up ordering is around $70 average. Rather start with an empty cart.
Not the ethical consumer friendly place to shop...
Lets start off by saying they screen their reviews all kidding aside removing any and all transparency. I read the terms and was baffled. If you bought the product at Target your review will not be posted. If you use CAPS it won't be posted. If you misspell it won't be posted. Customer service is atrocious. I bought some products that arrived beyond damaged since they don't factory seal their oils. Sent them pictures of the unboxing with everything soaked in two (possibly 3) bottles of oils, Wrote customer service. They won't replace the products. They won't refund. All they do is apply a credit for the bottles of oils to use on a future purchase. What about the rest of the damaged order? Oh you can just wipe it down. Really? So not only did I have to dump everything because it had super concentrated heavy smelling oil all over it but I have to purchase more oil and pay their exorbitant shipping cost? I am sorry that is the most I can do for you is what the rep said. She added that they are an eco-friendly company and that I can add the oils to my next order to reduce my carbon footprint... Or you can package your products correctly and spare us both the hassle. NEVER AGAIN!!!
by Alice Peck
Aug 19, 2022
Sneaky - read the reviews!
I made an order to try out some of their products. I didn’t sign up for subscriptions and months later I get an email saying my order has been processed. They automatically sign you up for a repeat order of previous products you have purchased and charge you using your original payment method. You then have to contact them to get a refund. They also save your credit card details without your authorization and to remove that card information I had to deactivate my account. It’s a bit sneaky and dishonest.
If you have an issue or a product defect, good luck reaching anyone.
I had a few items in a order that were "Grove" branded products that were defective almost immediately upon their initial use. The only way you can reach this company with any issue is by email. I sent three of these emails over the course of several months and I received zero response. I used to purchase 90% of my household cleaning products from this brand and now have since halted any further purchases. Granted plenty of items I purchased were completely fine but since it's not my responsibility to eat the cost of their poorly designed or poorly manufactured products, I expected in the least the item to be replaced. Heck, a "I'm sorry" email would of been better then what they did to resolve the issue, which is absolutely nothing. Buyer beware. Nothing they sell is so exclusive that you couldn't get somewhere else or at least a very comparable version.
Sneaky, Expensive, and Problematic
Sure, the products can be nice, but the website leaves a bad taste in my mouth. They are one of those websites that puts the 'subscription service' part in unassuming font during the checkout process, or just tells you to read their terms and service for what looks like a normal cart full of items. You purchase your items, with a ridiculously high shipping, so you know they made their money through shipping. Then you forget about them, because you didn't know you subscribed to anything. The website itself never send you an email until the DAY BEFORE they charge you. If they want a better business practice, send an email a week before, reminding customers to check their box and order the things they actually need. Don't send a score of emails that are all ads for more products, hiding your actual important emails. So now I have a box on the way, that I didn't know about, a charge for THREE TIMES what I paid before, and a box full of THE SAME ITEMS that I had before. Since I'm probably gonna have to take the stupid box anyways, now I'm gonna be stuck with items I haven't used yet from the first box! I can't change it either because the reminder came WAY TOO LATE. I want to cancel EVERYTHING. There's way better ways to be green then 'subscribe' to this sleazy and terrible website!
by Tyrone S.
Jul 25, 2022
Had a membership because I clean houses for a living and the monthly subscription was almost always late and this last month it got ‘lost in transit’ so they ‘sent another one’ but neither ever came in 2 months later, and they’re not working with us for a refund. 100% do not recommend.
Q:
Do you have a phone number I could use if I need to cancel? The mixed reviews on here have me feeling like I'd feel more comfortable if I had one.
A:
You can cancel very easily on the website. No need to call them.
by Noelle585 - February 22, 2022
A:
The email for customer support is: [email protected]
by Marion Barrett - April 28, 2020
A:
Not sure of a phone number but they actually respond to emails.
by Christy583 - February 04, 2020
Q:
I'm not sure if my last message went through. Do you have a phone number I could call if need be?
Q:
Are there other similar companies to Grove that are less expensive or better?
A:
Thank you. I'm going to check out Thrive. I'm TOTALLY done with Grove!
by Steve Hart - January 11, 2022
A:
Thrive Market seems to be similar to Grove but with less shady practices.
by Ivan209 - April 28, 2020
Q:
How easy is it to get a hold of customer service at Grove?
A:
I e-mailed customer service -- but I also contacted PayPal & told them not to accept any further transactions from Grove on my PayPal account. PayPal e-mailed me & said they cancelled payment between my account & Grove. Good job, PayPal!
by Hart789 - January 11, 2022
A:
Chat option is super fast! But they also respond to emails quickly!
by Aubrey S. - November 25, 2020
A:
Very, just in my personal opinion, useless. Save the time and just buy from amazon.
by Toni K. - May 09, 2020
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Q:
Is Grove a scam or a legit company?
A:
Unethical in every possible way. They are the opposite of a "green" planet-friendly business. OVER-consuming is a huge part of the problems on this planet and they do everything they can to promote over-consumption with a forced (and not easily detected) subscription to TWO different programs (that you are not able to opt out easily) that encourage purchases of very NON-environmentally useful products. I feel violated on so many levels.
by Jamie641 - April 04, 2022
A:
They ship your products. But they trick you in having a subscription.
It's not a scam, just unethical
by Bishop923 - September 20, 2021
A:
A real company. I've never had any issues with them and when I have had problems they resolved them satisfactorily. From what I can tell from the reviews people need to read terms and agreements better. I guess reading is a lost art.
I've delayed shipments when I didn't need items and put in orders when I needed then sooner. The grove guides have been helpful and very communicative.
by Sebastian281 - October 09, 2020
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